LEGAL

Custodiol.com Legal Information

All use of custodiol.com is subject to the terms and conditions set forth below. Documents published on custodiol.com may not be copied other than for non-commercial and individual use only with reference to all copyright or other proprietary notices retained and any disclaimer contained thereon. It may not thereafter be further copied, reproduced or otherwise distributed without the express consent of Essential Pharmaceuticals, LLC.

This web site has been designed to provide general educational information about Essential Pharmaceuticals, LLC and its products and services. The information presented here is not intended to provide medical advice or instructions on the use of the products supplied by Essential Pharmaceuticals, LLC or its affiliated companies. For specific advice and instructions related to our products and services, please contact Essential Pharmaceuticals, LLC directly or consult medical resources and regulatory authorities in your country. This information is not intended to be a substitute for the advice of a healthcare professional, or a recommendation for any particular treatment plan. This information should not be used to diagnose or treat a health problem or disease without consulting with a qualified healthcare provider.

Essential Pharmaceuticals, LLC will use reasonable efforts to include accurate and up-to-date information on this web site but cannot be held responsible as to the accuracy or completeness thereof. All users agree that the access and use of custodiol.com and the content therein is at their own risk. Essential Pharmaceuticals, LLC shall not be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, use or non ability to use custodiol.com or any errors or omissions in the content thereof.

All images and information contained in this web site are to the extent possible copyrighted and otherwise proprietary. All product names printed in capitals or otherwise appropriately marked on this web site are trademarks of Essential Pharmaceuticals, LLC , its affiliates, related companies, contractual partners, its licensors or joint venture partners over which Essential Pharmaceuticals, LLC has the right of use in certain countries around the world.

This web site contains third-party information and links to other internet sites over whom Essential Pharmaceuticals, LLC has no control. Wherever practical, in our opinion, such information is marked accordingly. Essential Pharmaceuticals, LLC maintains no liability as to the accuracy or any other aspect of such information and takes no responsibility whatsoever for such information.

Essential Pharmaceuticals, LLC reserves the right to alter the content of this web site in any way, at any time and for any reason, without prior notification, and will not be liable in any way for any possible consequences of such changes.

Essential Pharmaceuticals, LLC respects the privacy of visitors to our online sites and we will only collect personally identifiable data, such as your name, address, telephone number or email address when it is voluntarily submitted to us. We will use this information to comply with individual requests for information and from time to time, we may refer to that information to better understand your needs and how we can improve our products and services. In this respect we may use this information to contact you. We will not sell or use this information nor transfer this information to any third party without your consent. Any changes in Essential Pharmaceuticals, LLC internet privacy policy will be communicated on this web page.

What is Spam?

Spam is unsolicited email also known as UCE (Unsolicited Commercial Email). By sending email to only to those who have requested to receive it, you are following accepted permission-based email guidelines.

What constitutes a Pre-existing business relationship?

The recipient of your email has made a purchase, requested information, responded to a questionnaire or a survey, or had offline contact with you.

What constitutes consent?

The recipient of your email has been clearly and fully notified of the collection and use of his email address and has consented prior to such collection and use. This is often called informed consent.

Compliance Rules for Sending Email

All Custodiol.com customers/members/users must follow the rules of the federal CAN-SPAM act if/when sending email through Custodiol.com.

To help insure Custodiol.com maintains its reputation and white-listing status with a number of major ISPs and white-listing programs, if at any time your campaign is flagged as SPAM, Cell-Ess.com reserves the right to cancel your account without notice.

Email and Permission Practices

1. You cannot mail to distribution lists, newsgroups, or spam email addresses via Custodiol.com.
2. You are responsible for monitoring, correcting, processing unsubscribe requests and updating the email addresses to which messages are sent through Custodiol.com account.
3. Emails that you send through Custodiol.com may generate abuse complaints from recipients. You are responsible for ensuring that your email does not generate a number of abuse complaints in excess of industry norms. Custodiol.com, in its sole discretion, shall determine whether your level of abuse complaints is within industry norms, and its determination shall be final, binding and conclusive for all purposes under this Agreement.
4. Custodiol.com, at its own discretion, may immediately disable your access without notice or refund (if applicable) to email if Custodiol.com believes in its sole discretion that you have violated any of the email and permission practices listed above, or the Custodiol.com Anti-Spam Policy.

Questions about the Anti-Spam Policy should be sent to
info@essentialpharma.com.

What information do we collect?

We collect information from you when you register on our site, subscribe to our newsletter or fill out a form.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name or email address. You may, however, visit our site anonymously.

Google, as a third party vendor, uses cookies to serve ads on your site. Google’s use of the DART cookie enables it to serve ads to your users based on their visit to your sites and other sites on the Internet. Users may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

• To improve our website

(We continually strive to improve our website offerings based on the information and feedback we receive from you.)

• To improve customer service

(Your information helps us to more effectively respond to your customer service requests and support needs.)

• To process transactions

Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

• To send periodic emails

The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If you decide to opt-in to our mailing list, you will receive emails that may include company news, updates, related product or service information, etc.

Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Cookies are small files that a website transfers to your computer hard drive through your web browser (if you allow) that enables the sites  to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart, understand and save your preferences for future visits, keep track of advertisements and compile aggregate data about site traffic (such as how many visitors to a particular page) and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business. In other words, we use software to analyze our website traffic.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

Childrens’ Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page.​

The contents of this website are Copyright © 2025 Essential Pharmaceuticals, LLC.

Custodiol® HTK is a Registered Trademark of Dr Franz Köhler Chemie GmbH. Used under license by Essential Pharmaceuticals, LLC.

Essential Pharmaceuticals, LLC

8041 Arco Corporate Drive, Ste 200

Raleigh, NC 27617

Custodiol.com is in compliance with 17 U.S.C. § 512 and the Digital Millennium Copyright Act (“DMCA”). It is our policy to respond to any infringement notices and take appropriate actions under the Digital Millennium Copyright Act and other applicable intellectual property laws.

As of this time no external copyrighted material has been posted on Custodiol.com. If Custodiol.com links to your copyrighted material and you want this material removed, you must provide a written communication that details the information listed in the following section. Please be aware that you will be liable for damages (including costs and attorneys’ fees) if you misrepresent information listed on our site that is infringing on your copyrights. We suggest that you first contact an attorney for legal assistance on this matter.

The following elements must be included in your copyright infringement claim:

• Provide evidence of the authorized person to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Provide sufficient contact information so that we may contact you. You must also include a valid email address.
• You must identify in sufficient detail the copyrighted work claimed to have been infringed and including at least one search term under which the material appears in Custodiol.com’s search results.
• A statement that the complaining party has a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• Must be signed by the authorized person to act on behalf of the owner of an exclusive right that is allegedly being infringed.

Send the infringement notice via email to  info@essentialpharma.com

Please allow up to a week for an email response. Note that emailing your complaint to other parties such as our Internet Service Provider will not expedite your request and may result in a delayed response due to the complaint not being filed properly.